This Privacy Policy explains how Blossom Aura processes personal data when you use our website, contact us, request a consultation, or arrange floral services for weddings and events.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.
Requests should include enough information to identify the relevant record and the nature of the request. We will review and respond within a reasonable period and in line with applicable legal requirements.
Personal data is retained for the period necessary to handle inquiries, quotations, bookings, service delivery, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or de-identify it in accordance with our internal retention practices.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice is given.
We may collect contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, communication content, and limited technical data such as device and usage information. Where relevant, we also process details needed to prepare custom floral arrangements, confirm dates, and manage on-site services.
We receive personal data from inquiry forms, consultation discussions, booking and quotation requests, payment or deposit arrangements, follow-up messages, and information provided during delivery or setup coordination. We may also obtain technical data automatically when the website is used.
We may use essential cookies to support site operation, preference cookies to remember user choices, and analytics cookies to understand general site performance and traffic patterns. Cookies may be session-based or persistent depending on their function.
Users may manage cookies through their browser controls and, where available, through site settings. Disabling some cookies may affect basic site functions, form handling, or preference storage. We do not rely on cookie settings to override legal or operational requirements for processing.
We use personal data to respond to inquiries, arrange consultations, prepare quotations, confirm deposits and dates, coordinate design details, deliver and set up floral arrangements, process payments, maintain records, manage customer communications, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, bookkeeping, delivery coordination, and technical maintenance. We may also share information with trusted contractors involved in event preparation or on-site setup when needed to complete a booking. These parties are expected to use the data only for the services they provide.
We may disclose personal data to regulators, law enforcement, courts, or other authorities when required to comply with legal obligations, protect our rights, or respond to lawful requests. We may also share information where disclosure is necessary to prevent fraud, address security issues, or support the administration of a dispute.
